The short version
- We don’t store your prompts or the model’s responses. They’re processed in memory to serve your request and then discarded, with the two short-lived exceptions below.
- We keep account, billing, and usage records (tokens, cost, timing) to run and bill the service.
- We don’t sell personal data. The console uses no analytics or advertising cookies; this documentation site counts page views with an anonymous ID.
What we collect and why
Your content
Prompts, files, images, and model outputs (“content”) are sent to the model to produce your response and are not stored by Antara. Our logs and metrics never contain content. The only exceptions:
To spot a reused
Idempotency-Key, we keep a one-way fingerprint of the request, not its content, for 7 days.
To produce responses, content is processed by our model infrastructure provider, which we require not to retain content or use it for training. When you use policies, content and your policy’s rule text are also checked by a classifier model through the same provider. Nothing in your content is used to train models.
If we ever change how we handle content, we’ll update this policy and tell you before the change takes effect.
Who processes data for us
Some of these providers store or process data outside the Kingdom of Saudi Arabia. We use them under contracts that require them to protect it and to use it only to provide their service to us.
How long we keep data
Deleting your account
When you delete your account, we delete your profile and your sign-in identity, and you leave every organization you belong to. Organizations where you were the only member are closed: their keys are revoked, their integrations are deleted, any plan stops, and their remaining balance is forfeited. Their billing, usage, and audit records are kept for accounting and security. We also keep a one-way hash of your email address, so the free signup credit can’t be claimed twice, and audit entries that name you, until they expire. Our payment processor keeps its own records under its own policy.Cookies and browser storage
The console stores in your browser’s local and session storage: your sign-in session, the sign-in step (including the email address you entered), a pending invitation while you accept it, and display preferences such as the theme, the sidebar, the last organization and project you used, and dismissed announcements. These are needed for the console to work. The console doesn’t use analytics, advertising, or tracking cookies. This documentation site, hosted by Mintlify, stores an anonymous visitor ID and a session ID in your browser to count page views and searches.Your rights
Under the PDPL you can ask us to:- tell you what personal data we hold about you and how we use it;
- give you a copy of it;
- correct it;
- delete it, when we no longer need it for the purposes above or a legal obligation;
- stop processing based on your consent, by withdrawing it.